Terms & Conditions

Service Terms Agreement between Clean Couture LLC and the client: 

1. Official Guarantee: 

Our commitment is to deliver outstanding service, and if your satisfaction still needs to be met, please contact us by phone, message, or email within 24 hours. We will promptly schedule a re-clean of the areas of concern at your convenience. It’s important to note that we do not provide refunds or discounts; instead, we offer a re-cleaning service exclusively.

Additionally, we declare our right to record and monitor all communication channels, including phone lines, text messages, emails, and social media, for the following purposes:

1.a. Quality Assurance: Ensuring the highest standards of service quality.

1. b. Protection Against Unjust Attacks: Providing evidence to counter unjust attacks on review platforms.
2. c.Defense Against Chargebacks: Fighting against any client-initiated chargebacks from financial institutions.

Please be aware that any disputes will be supported by evidence and considered an attempt at theft of service. We operate with transparency and accountability to uphold the integrity of our services.

2. Cleaning Procedures:

Standard Cleaning (Maid Service):

• Standard cleaning, also referred to as Prêt-à-Porter Cleaning, is time-limited based on the size of the cleaned area. Our technicians diligently clean until the designated area meets our cleanliness standards or until the allocated time expires. Should you require additional services, we can schedule them at the earliest availability, although they may not be accommodated on the same day.

Deep Cleaning (Deep Cleaning):

• Deep cleaning, or Clean Couture Cleaning, is conducted without a predefined time limit. Our technicians continue the cleaning process until they determine that the area has been thoroughly cleaned to our exacting standards.

Specialty Services, Including Post-Construction Services:

• Specialty services, such as post-construction cleaning, are billed hourly. Estimates can be provided in person or through virtual consultations.

Luxurious Service (Top-To-Bottom Cleaning):

• Our most luxurious, Haute Couture Cleaning, is performed without a time limit. Technicians meticulously clean the designated area until it meets our stringent cleanliness criteria, and a final walkthrough is conducted with the client.

Professional Training:

Our technicians undergo specialized training to ensure efficient and swift cleaning processes. Please refrain from closely supervising or instructing our technicians during their tasks.

Communication:

To streamline our services, we generate a work order before the appointment for scheduling purposes. We ask that you refrain from making additional requests during the cleaning process, as it may disrupt the workflow and result in unsatisfactory cleaning. For any pre- or mid-appointment requests, please communicate directly with our office.

Tools and Supplies:

We use clean, color-coded microfiber rags, dusters, and mop pads at each appointment. These items are washed and thoroughly disinfected after each use. Additionally, we utilize various tools that are meticulously disinfected between each use. Tool selection is tailored to the specifics outlined in the work order, making precise information about your space imperative for a successful cleaning.

3. Cleaning Scope:

• General Surfaces:
• We meticulously clean all vertical surfaces, including tables, shelves, and countertops. Floors are thoroughly cleaned with the broom, vacuumed, and mopped during each appointment.
• Kitchen Cleaning:
• In the kitchen, our cleaning extends to the inside of the microwave, the top of the range, and the surfaces of all appliances. Please note that we do not disassemble appliances. Kindly disassemble the washing blenders, juicers, or other small appliances before the appointment.
• Kitchen Range Hood:
• We diligently clean the kitchen range hood on top and inside to ensure effective grease removal. We recommend frequent changes of hood filters to prevent oil buildup.
• Laundry Considerations:
• The drying time for washing clothes and laundry varies, impacting the appointment’s timing and potentially exceeding our scheduled duration.
• Interior Closets:
• We are pleased to vacuum and mop the floors for interior closets if the doors are left open, and there is no accessible clutter on the floor.
• Blinds Cleaning:
• Generally, we refrain from cleaning mini blinds due to their susceptibility to breakage. Any requests for cleaning other types of blinds are subject to additional considerations and may require an extra charge.
• Electronics and Fragile Items:
• Fragile items such as TVs, computer monitors, and small electronics are delicate and prone to damage; thus, we avoid cleaning them.
• Fragile Glassware:
• We can clean around fragile glassware if it is removed from the shelf. However, we do not touch or wash delicate, antique, or luxury glassware. This specialized cleaning can be requested separately or as an additional service, with no liability on our part for breakage.
• Wall Cleaning:
• The majority of wall cleanings can be ineffective and may result in damage to paint or wallpaper.
• Exterior Windows:
• Our insurance policy restricts us to inside window cleaning only; exterior windows are not included in our services.
• Porous Surfaces:
• Surfaces made of porous materials or with crevices may trap dirt over time and could be challenging to clean if not correctly sealed. Using abrasive action to remove such dirt may lead to further damage. Careful consideration is necessary for cleaning such surfaces.

4. Service Conditions:

• Access to Water and Electricity:
• We reserve the right to cancel the appointment, along with all applicable charges, if there is no access to water or electricity during the scheduled service appointment.
• Water Dumping and Plumbing Considerations:
• Safe access to dump dirty water after cleaning is required. We cannot be held responsible for any plumbing issues. It’s important to note that the water we dispose of is filtered to remove large debris and lint particles, reflecting our commitment to ecological considerations.
• Clutter:
• We kindly ask to remove clutter to ensure a streamlined cleaning experience. In cases where clutter removal is not completed, cleaning within the allotted time may not be feasible, and additional charges may apply.
• Dishwasher:
• Please instruct us if your dishwasher contains clean dishes and glassware. We are not responsible for any breakage resulting from the washing cycle.
• Hand Washing Dishes and Pots:
• Cleaning dishes and scrubbing pots by hand may exceed the allotted time scheduled and may result in additional charges. 

5. Safety Protocols:

In adherence to our insurance and safety regulations, certain activities are restricted for the protection of our technicians:

• Lifting Heavy Objects:
• Our technicians are prohibited from lifting objects exceeding 30 lbs. During standard cleanings, they are not authorized to move large appliances. If such movement is necessary during specialty services, we disclaim responsibility for any accidents or breakage.
• Ladder Usage:
• The use of ladders taller than 4 ft. is restricted.
• Handling Biohazard Materials:
• Our technicians are prohibited from handling biohazard materials such as human or pet fluids, excrements, rodent feces, mold, and other substances. Additionally, the cleanup of flammable materials is strictly regulated.
• Working Conditions:
• Working in spaces with inadequate air-conditioning and poorly ventilated areas is prohibited due to the potential risk of overheating. We recommend maintaining a cold/high setting on air conditioning units during our cleanings. For outdoor work, scheduled breaks are incorporated into the appointment time to ensure the well-being of our cleaners.
• Unrestricted Pets:
• While we appreciate and love pets, if an unrestricted pet poses a safety concern for the well-being of our technicians, we reserve the right to cancel the appointment with a full charge in place.
• Personal Safety:
• When our technicians feel threatened, harassed, or unsafe during a cleaning appointment, they must immediately contact the office to report such behavior. We retain the right to terminate the appointment without a refund and may pursue legal avenues to ensure the safety of our technicians.
• Footwear Protocols:
• Our technicians are mandated to wear slip-resistant shoes during the cleaning process. Outdoor shoes are changed at the door, and the soles are disinfected between appointments.
• Infested Areas:
• We reserve the right to terminate an appointment if the area is severely infested by pests such as fleas, cockroaches, mice, or others. Failure to communicate such issues may result in a full charge. We strongly recommend consulting licensed pest-control services before scheduling a cleaning appointment.
• Emergency Weather Situations:
• In cases of emergency weather conditions posing a risk to the safety of our technicians, we prioritize their well-being and may need to reschedule appointments accordingly.

6. 
   Appointment Arrival Guidelines:

• Scheduling:
• Appointments are tailored to client preferences. Due to travel uncertainties, we request a 1-hour window, allowing 30 minutes before and after the scheduled arrival.
• Parking:
• Communicate parking details. Valet charges are the client’s responsibility. Any incurred charges during the appointment will be added to the final invoice. For street parking without free spots, technicians have a 30-minute allowance; exceeding this terminates and charges the appointment. Towing expenses result in client billing.
• Access to Premises:
• Essential information for premises access must be communicated before the appointment. Access time is part of the appointment and billed accordingly. Failure to communicate leads to appointment cancellation with a full charge.
• Security Systems:
• Disable security systems or provide access codes before our technicians’ arrival. We are not liable for alarms set off during the appointment.
• Trash Location:
• Communicate safe trash disposal. If not, technicians may leave bags by the door. We are not responsible for trash rule violations without detailed communication.

These guidelines ensure efficiency and a seamless experience, aligning with professional standards.

7. 
   Damage and Liability:

• Reporting Damage:
• Our technicians report any damage immediately. If you discover damage post-cleaning, contact us within 24 hours; issues reported thereafter will not be considered.
• Sentimental/High-Value Items:
• Clients are responsible for informing us of such items to avoid contact. We disclaim responsibility for cleaning or damage if items are not pointed out.
• Liability:
• Our liability is limited to a refund of the service amount on the damage date. At our discretion, we may offer replacement or repair. Damage due to negligence is referred to our insurance. Homeowners insurance is advised for routine cleaning damages.
• No Responsibility For:
• We assume no responsibility for damage to items not adequately secured, negligently placed, excessively worn, or in poor repair.
• Photos of Your Home:
• We may take limited photos for communication and documentation purposes regarding damages. Photos are solely for management and client communication.
• Suspected Theft:
• Background-checked staff is closely monitored. If theft is suspected:
• a) Contact Us Immediately:
• We will investigate the staff’s actions.
• b) Search Your Home Carefully:
• Misplacement is considered.
• c) File a Police Report:
• If theft is confirmed, contact the local police, file a report, and request an investigation.

Flat Rate Pricing for Recurring Visits:

• Subscription Benefits:
• Subscribing to recurring cleanings offers a discounted rate, anticipating less work with increased frequency. Initial discounts apply; failure to complete two consecutive appointments incurs the discount charge.
• Cancellation Policy:
• Cancelling before the second cleaning of a recurring service results in immediate billing of the initial discount without prior notification.
• Rescheduling and Flat Rate:
• Flat rate prices are honored for 7 days after rescheduling. Beyond that, it transitions to the next pricing tier. Clutter clearance ensures the flat rate; additional tasks may incur extra charges.
• Clutter Considerations:
• The flat rate remains if surfaces are cleared before our arrival. A supplementary rate of $60/hr/team member applies for tasks beyond clutter clearance.

Our approach is to keep your space pristine while accommodating your schedule with a transparent and friendly pricing structure.

8. Billing and Payment:

• Credit Card on File:
• All clients must have a credit card on file with Square or Stripe. New clients require a $50 deposit for standard service and $75 for specialty service, including commercial and post-construction.
• Payment Terms:
• a) Due Date:
• Payment is due on the day of service. A security hold is placed on all cards 24 hours prior (48 hours for new clients), which may or may not appear as a charge.
• b) Late Fee:
• If payment is not received within 3 days, a $25 late fee will be added, with continued attempts to charge the credit card on file.
• c) Sales Tax:
• Residential cleanings in Florida are not taxable. Tax is collected only for cleaning commercial properties.
• d) Charging Your Card:
• We reserve the right to charge your card at any time.

Appointment Changes and Fees:

• Cancellation/Rescheduling:
• You may cancel or reschedule appointments without charge with at least 36 hours’ notice. Late cancellations/reschedules within 36 hours incur a 50% fee. Same-day cancellations result in a full-rate charge.
• Lock Outs:
• A full-rate charge applies if the team cannot enter your home within 20 minutes of arrival.
• Suspension of Service/Liability of Fees:
• Unpaid fees result in service suspension. If not paid within 15 days, the service is considered terminated. You are responsible for all collection and attorney’s fees.
• Service Cancellation:
• Service is at will, and cancellation is accepted at any time. A 36-hour notice is required to avoid a 50% late cancellation charge. Clean Couture LLC reserves the right to cancel appointments for various reasons, with a full-rate charge if canceled on the appointment day.

Tipping:

If satisfied, tipping is at your discretion. If using our payment system, the entire tip (minus credit card fees) goes to our technicians, who handle tax responsibilities for tips received.

9. Client Communication Terms:

• Consent to Communication:
• By becoming a client, you agree to receive communications from Clean Couture LLC. This includes emails, text messages, calls, and push notifications. Automated systems may generate texts, calls, or prerecorded messages.
• Nature of Communications:
• Communications may include operational updates, features on the website, promotions by Clean Couture LLC. or third-party partners, and industry news. Standard text messaging charges from your carrier apply.
• Opting Out of Promotional Emails:
• To opt out of promotional emails, use the unsubscribe options in the promotional email itself.
• Opting Out of Promotional Calls or Texts:
• For opting out of promotional calls or texts, email us at cleancouturellc(at)gmail(dot)com. You are not obligated to consent to receive promotional texts or calls to use the Clean Couture LLC. website or services.
• Opting Out of All Texts or Calls:
• To opt out of all texts or calls, including operational or transactional messages, email us at cleancouturellc(at)gmail(dot)com. Note that opting out may impact your use of the Clean Couture LLC. website and/or services.

These terms ensure clear communication channels while providing flexibility in managing your preferences.

10. Non-solicitation agreement. 

During and for 24 after last cleaning, the Client agrees not to solicit or hire any employee or contractor of Clean Couture LLC. This includes individuals who have provided services during the agreement period. Breach may result in injunctive relief, in addition to other available remedies.

This provision survives the termination of cleaning service agreement.

11. Governing Law:

Any claim related to Clean Couture LLC is subject to the laws of the State of Florida, Miami-Dade County, USA, without regard to conflict of law provisions. Additional terms included in booking emails are incorporated into this terms of service agreement.

Disclaimer of Warranty:

To the maximum extent permitted by applicable law, Clean Couture LLC. does not warrant, endorse, guarantee, or assume responsibility for the cleaning services, including those performed by its representatives. The service, including cleanings, is provided on an “as is” and “as available” basis. Use of the service is at your own risk. To the maximum extent permitted by law, the service is without warranties, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, satisfactory quality, or non-infringement. Clean Couture LLC., its subsidiaries, and its licensors do not warrant the accuracy, reliability, or availability of the service, and it may not meet your requirements or be available at any specific time or location, uninterrupted or secure.

Customer Agreement:

By becoming a customer of Clean Couture LLC., you agree to the terms and conditions outlined above.

12. COVID-19 amendment waiver:
13. Assumption of Risks Relating to COVID-19:

The client acknowledges the contagious nature of the Coronavirus Disease 2019 (COVID-19) and voluntarily assumes all risks associated with potential exposure during the cleaning services provided by Clean Couture LLC.

2. Responsibility for Information:

The client understands and acknowledges the responsibility to inform Clean Couture LLC if anyone in their household exhibits symptoms of COVID-19 or has tested positive for the virus within the last 14 days. The client agrees to promptly notify Clean Couture LLC if such circumstances arise after the effective date of this amendment.

3. Release and Waiver of Liability:

In consideration of the cleaning services provided by Clean Couture LLC, the client hereby releases and waives any claims, liabilities, demands, actions, and causes of action against Clean Couture LLC, its employees, subcontractors, and representatives arising out of or related to any exposure to COVID-19. This release and waiver extend to claims arising from ordinary negligence, acts, or omissions, excluding claims of gross negligence, willful or intentional misconduct.

4. Agreement to Follow Safety Protocols:

The client agrees to follow all safety protocols and guidelines recommended by local health authorities, Clean Couture LLC, and its employees during the cleaning services. This includes maintaining social distancing, wearing masks if required, and providing access to necessary hygiene facilities.

5. Emergency Contact Information:

The client agrees to provide accurate emergency contact information to Clean Couture LLC in the event of the need for communication regarding COVID-19 exposure or any related emergencies.

6. Integration with Terms and Conditions:

This COVID-19 waiver amendment is integrated into and forms a part of the broader Terms and Conditions between the client and Clean Couture LLC. All other terms and conditions outlined in the agreement remain in full effect.

By continuing services after the effective date of this amendment, the client acknowledges their understanding and acceptance of the terms herein.